F.A.Q. Frequently Asked Questions

Your Order & Delivery

Do we ship internationally? We sure do! All details can be found on our shipping information page.

What is my estimated delivery time? Well that all depends on where you live, and the postage option you have selected. Orders shipped to the USA take an estimated 8-15 working days. International orders to Canada on average take 10-18 working days, and anywhere else in the world 10-20 working days. Note: only working days are counted, this does not include weekends or holidays.

What do i do if my order still hasn’t arrive after the estimated time? If your order still hasn’t arrived after the estimated time from the shipment date (you’ll receive a shipment email), you can contact us at hello@casify.com and we can look into it further for you. Note: International orders can sometimes get delayed in transit by customs delays, exceptional circumstances etc. 

Can I track the status of my order? Once we have shipped your order you’ll receive a shipment confirmation email with your tracking number that can be used to track your order.

Where is my order confirmation? Once you have placed an order with us, you should instantly receive an email confirmation to the email address you provided. If for some reason you did not receive this email (please check your spam folder), or you entered the incorrect email address by mistake, please email us and we can get it resent to you.

Will my parcel be charged additional custom and import charges? Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We recommend that you find out what these charges may be before you place your order.

What is our returns policy? Please see our returns policy information page for all the details.

Will my postage costs be refunded? Unfortunately postage costs will only be refunded if your product is faulty or damaged.


Our Products

Are your phone cases flexible or hard plastic? Well that all depends on which particular phone case you are looking at. All our cases have a full description on the product page that will tell you exactly what they are made from as it varies from one phone case to another.

Do your phone cases cover all the edges of my phone? Indeed they do! We’ve got all sides covered with cut out’s for your charging cable, aux, and silent mode switch. You will have full functionality while still being protected!

Are your phone cases slightly raised over the front of your screen? Yes they are! The cases are slightly raised over the edge so if you put it screen down the screen does not touch the surface to help protect it.


Still not getting your answers? You can email us anytime from here or at hello@casify.com